Category: Service Design

Enterprise Design combines business strategy, customer experience, and structural architecture into one shared discipline. Service design plays a crucial role by bringing a deep customer perspective into the collaboration, while Enterprise Architecture provides the internal behavior and organisational structures needed to directly support intuitive, human-centered experiences.

Enterprise Architecture must shift the focus from inside-out to outside-in. The answer is moving to a new level: Enterprise Design.

Enterprise Design Hub is a collaboration model for co-operation and co-design. It is a virtual team responsible for managing change-related demands of an enterprise. It steers work toward multidisciplinary teams that turn validated concepts into concrete solutions.

Experience defines people’s tasks and journeys, and with which channels they interact with the products and/or services of the enterprise.

There are many disciplines, practices, and capabilities involved in the change and operational activities of an enterprise. Each discipline has its own purpose and specific focus area. Enterprise Design and EDGY can be applied across all disciplines to facilitate holistic, human-centric collaboration.

EDGY provides an easy yet expressive language that everyone can use. EDGY offers a simple but powerful language that is accessible to all stakeholder groups within an enterprise. Visualisations with EDGY are simple and attractive, and everyone can interpret them intuitively and quickly. An interesting aspect is the Enterprise Design Facet Model, which can be used as an analysis tool to shift perspectives and reframe challenges into new ideas - from different angles. -- Eero Hosiaisluoma

The customer meets the organisation at the service interface. The customer has needs, tasks to do (jobs to be done), which are served by the offerings of the organisation. That's where the customer and organisation perspectives meet. And that is valuable for both the customer and the organisation.

Load free PowerPoint templates for business design purposes: e.g. for ideation, innovation, brainstorming, reframing design challenges and concept design purposes, as well as for strategy planning, solution architecture planning and business transformations etc.

A customer journey is an end-to-end process that a customer going through while accomplishing some task(s). A service blueprint

Useita kymmeniä ilmaisia Powerpoint kuvauspohjia vapaasti hyödynnettäviksi esimerkiksi luonnosteluun, ideointiin, innovoitiin ja konseptointiin tms., tai vaikkapa vain inspiraation lähteeksi. Kuvauspohjat ovat ns. one-pagereitä, eli yhden sivun pohjia eri asioiden esittämiseen. Kuvauspohjissa on hyödynnetty EDGY-elementtejä, jotka ovat yksinkertaisia, selkeitä ja helppo oppia.